Crewlink Saves 11,000 hours of Vetting Time a Year With VettingGateway
By partnering with VettingGateway, Crewlink have automated their background checks and reduced their full screening process from an average of 6 weeks to less than 2 weeks, start to finish with a massive saving of 553 hours of vetting time per employee each year. More than 11,000 hours in total!
Elaine Duffy
Group Manager for 2 of Europes largest Airline’s
An extremely high workload of background checking
Going into 2024 the Crewlink vetting team were working at maximum capacity. The internal vetting team at Crewlink work to the highest standards, meaning with the large volume of checks needing completion, staff were under pressure to meet deadlines. Group Manager Elaine Duffy, knew automation of screening processes was essential to retaining not only their high standards, but also the team of vetting experts within Crewlink.
How VettingGateway helped
By moving to VettingGateway and automating many of their vetting processes Crewlink have managed to reduce down the full vetting process from 6 weeks, to around a maximum of 2 weeks. Making the most of the inbuilt auto-process and features in VettingGatway, staff are able now able to service their high volume of background checks, whilst still keeping the attention to detail needed to ensure the highest levels of safety for their clients.
Employees
20 employees
Type of checks
5-year employment checks
Volume of checks
3500+ each year
Time saved
11,000 per year
Time saved per employee
553 hours per year
Type of company
Aviation Recruitment Consultants
Location
UK & EU
An expert team striving for high standards under pressure
Crewlink conduct over 3500 employee reference checks a year with their team of 20 vetting experts who take the responsibility of their jobs very seriously.
At the end of the day, our team is responsible for saying if someone is safe or not to be entering very restricted and secure area and they don’t take that lightly. At the beginning 2024 they were all close to maximum capacity and we knew the business was at a point where it needed to do something strategic to support the team to get ahead.
Elaine Duffy – Group Manager for 2 of Europes largest Airline’s
Elaine worried about the impact the high workload. There was also a risk that processes were sitting with individual team members, rather than in a central place.
Crewlink also needed a system that was going to be fast to integrate and quick to make a positive impact for their staff, candidates and clients. They considered building a bespoke system, however after a recommendation from one of their clients, and consultations with our Customer Success Manager, Carly, they decided VettingGateway was the answer.
Automated vetting has supported the full business
Within the first few weeks of using VettingGateway it was clear the impact was going to be immediate. We were all a bit apprehensive to be adopting new systems, especially when we were already so busy, but the platform was really easy to use.
Martina D’Angelo – ID Supervisor HHN
Crewlink have completely revolutionised their vetting processes by making full use of VettingGateway’s features.
By adopting VettingGateway Crewlink now use the online system to create an automated process which each candidate follows.
This standardised process has not only reduced processing time by over 60% but has also improved the quality of candidate experience and had a huge impact on team morale.
By using automated emails to gather background check information the accuracy of the details provided has also improved, alongside making sure that all EU and UK regulations are being fully met.
Full documentation and verification at each stage of the process helps keep an accurate record of the work that has been done, meaning that staff members can better understand where each application is at within the vetting process.
VettingGateway has allowed us to provide a higher quality of service to our clients, reducing risks and improving assurances. We’ve massively improved staff morale and retention, keeping important expert vetting skills within Crewlink. Carly is always quick to help, and the system has been hugely beneficial.
Elaine Duffy – Group Manager
The results
A better supported team of vetting experts who can focus on providing the highest quality of background screening, rather than administrative tasks. Whilst also improving the candidate and client experience by reducing the full screening time down by over 60% from start to finish. This won back the team an impressive 553 hours of vetting time per employee each year, adding up to over 11,000 hours across the company.
60%
Full screening time down
553 hous
Vetting time save per employee
11,000 hours
Vetting time save across the company
About the company
Crewlink is a full-service recruitment, training and human resources consultancy dedicated to supporting the aviation industry. They are official recruitment partners for 2 of Europes largest Airline’s. Their headquarters is based in Dublin managing over 6000 employees across the UK and EU.
Request more information
If you’d like to find out how VettingGateway can improve your vetting processes, speak with Carly or one of our experts today.